Assessment Kit-BSB40315 Certificate IV in Customer Engagement New select and induct staff SITXCCS008

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSFFT4012 Prepare a tender submission MSS402051 Apply quality standards MSFFT4008 Interpret and use workplace information BSBCUS301 Deliver and monitor a service to customers MSFFM3011 Measure and draw site layout for manufactured furniture products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace AURMTA007 Conduct non-destructive testing AURTTE001 Apply knowledge of engine science AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK002 Use and maintain tools and equipment in an automotive workplace AURTTM002 Repair bearing tunnels and connecting rods in engines AURTTM004 Assemble engine blocks and sub-assemblies AURTTM007 Carry out crankshaft grinding AURTTM008 Dismantle and evaluate engine blocks and sub-assemblies AURTTM009 Fit sleeves and bore and hone engine cylinders AURTTM011 Recondition engine cylinder heads AURTTW003 Carry out machining operations Elective Units AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURLTE001 Remove and install light vehicle engine assemblies AURLTE002 Diagnose and repair light vehicle engines AURTTA005 Select and use bearings

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSB40315 Certificate IV in Customer Engagement New select and induct staff SITXCCS008Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of