Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Units of competency NWPIRR022 Maintain

Units of competency NWPIRR022 Maintain meters for rural water supplies NWPIRR014 Install meters for rural water supplies NWPNET002 Prepare and restore work site AHCWHS301 Contribute to work health and safety processes NWPNET011 Locate

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Stage 2: Includes:

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Units of competency NWPIRR022 MaintainOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner